Cancellations must be submitted in writing by email to info@phantomheli.com, and will only be recognized once received by operations. Cancelation requests sent directly to guides in lieu of the office will not be recognized as guides are often in the field and unable to relay messages.
Guests may cancel bookings up to 7 days before package begins.
If Phantom Heli cancels a trip for reason within their control prior to the start date, a full refund will be provided. If Phantom Heli is forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip is provided.
Heli-skiing is reliant on appropriate weather for our helicopter to fly. In the event, we do not have the weather or conditions to safely operate for the day the head guide will make the call to cancel all groups. If your day is canceled due to the weather or conditions your balance is refunded or applied to a future date.
Each private or semi-private package has an associated amount of heli time. Heli time is anytime the helicopter is flying. The time when the machine is running but planted on the group there is no charge. If your group decided to go over the allocated heli time the group will be billed $4550 per hour. Typically this additional charge is $450 per run per group of 4 skiers.
Phantom provides emergency medical insurance as part of your ski package purchase. This policy covers your time with Phantom, not before or after.
We strongly recommend you purchase trip cancellation/interruption insurance.
For any questions or clarification about booking policies please contact us.