Cancellation Policy

Cancellations must be submitted in writing by email to info@phantomheli.com, and will only be recognized once received by operations. Cancelation requests sent directly to guides in lieu of the office will not be recognized as guides are often in the field and unable to relay messages.

General Cancellations

Greater than 30 days from start date:

The deposit will be refunded in full
30 to 14 days prior to trip commencement

The deposit amount will be forfeited

Less than 14 days

The full trip amount will be forfeited
If phantom heli cancels a trip for reason within their control prior to the start date, a full refund will be provided. If Phantom heli is forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip will be provided.

Weather/Conditions Cancellations

Heli-skiing is reliant on appropriate weather for our helicopter to fly. In the event, we do not have the weather or conditions to safely operating for the day the head guide will make the call to cancel all groups. If your day is canceled due to the weather or conditions your balance will be refunded or applied to a future date.

Covid-19 Policy

If a trip is unable to proceed due to COVID restriction or general travel restrictions the following policy will apply.

Greater than 30 days from start date:

The deposit will be refunded in full
30 to 14 days prior to trip commencement

100% of the trip balance will be credited for 2 calendar years.
Less than 14 days

90% of the trip balance will be credited for 2 calendar years.
Sickness

If a guest feels they are unwell to join the trip or course the following policy will apply.

Greater than 30 days from the start date

The trip amount will be refunded in full
30 to 14 days prior to trip commencement

The trip balance credited for 1 calendar year.
Less than 14 days

90% of the trip balance will be credited for 1 calendar year

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